Question 1

How quickly can you fix my cable issues?

Accepted Answer

Our rapid response team can typically arrive within 1-2 hours for emergency cable repairs. We stock common cable types in our service vehicles, so most repairs are completed the same day. Cable issues can be dangerous, so we prioritize these calls.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Cable issues typically result from normal wear and tear over time, though several factors can accelerate deterioration. Rust from moisture exposure, misalignment causing friction, and improper spring tension all contribute to cable wear. We recommend annual inspections to catch cable wear before it becomes a safety hazard.

Question 3

Do you offer financing for new modern door installations?

Accepted Answer

Yes, we understand that a new garage door is a significant investment. We offer flexible payment options to make your new door more affordable. During your free consultation, we'll discuss all available options.

Question 4

What areas do you serve?

Accepted Answer

We proudly serve Raymond and surrounding communities including Centralia, Chehalis, Olympia, Tumwater, Lacey, Yelm, Tenino, Bucoda, Winlock, and Toledo. Our rapid response team covers all of Southwest Washington.

Question 5

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All Garage Door Raymond technicians are fully licensed, bonded, and insured. We're also IDEA Members and IDA Certified, ensuring our team meets the highest industry standards.

Question 6

What warranty do you offer?

Accepted Answer

We provide a 1-year warranty on all work performed by our technicians. This covers both parts and labor. Additionally, the garage doors and components we install come with manufacturer warranties that vary by product.

Question 7

Do you offer emergency service?

Accepted Answer

Yes! We offer 24/7 emergency garage door service. Whether your door is stuck open, won't close, or has a broken spring at 2 AM, our emergency team is ready to help.

Question 8

How long does a garage door installation take?

Accepted Answer

Most standard residential garage door installations are completed in 4-6 hours. This includes removing the old door, installing the new door and hardware, setting up the opener, and testing everything.

Question 9

Can you repair my existing garage door opener?

Accepted Answer

In most cases, yes. Our technicians are trained to repair all major garage door opener brands. We'll diagnose the issue and provide an honest assessment of whether repair or replacement makes more sense.

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